We understand that changes to your travel plans can be unsettling, but we’re here to support you.
The quickest way to manage your booking is online or on our app. If you have a confirmed booking with a travel date between 28 February and 15 March 2026, you're eligible for a refund or date changes.
- Complimentary date changes of up to 14 days from the original travel date, or
- A refund of the unused value of your ticket.
We are experiencing high call volumes, so wait times may be longer than usual. Please only contact us if you’re travelling within the next 48 hours.
If you are presently in Doha, kindly see these FAQs for additional guidance and information.
Flexible ways to manage your trip
Change flight
Modify your date of travel, up to 14 days from the original date
Cancel & request a refund
Request a fee-free refund of the unused value of your ticket
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Track a refund
Check the current status of your refund
